Administer and maintain VA enterprise infrastructure: Windows/Linux servers, VMware hosts, storage and backup systems. Perform patching, backups/restores, provisioning, troubleshooting, SCCM testing, incident response, documentation, and occasional after-hours/on-site support to ensure availability, security, and recoverability for 35,000+ users.

The ServiceNow Architect leads the technical architecture and design for the ServiceNow platform at USPTO, ensuring compliance, scalability, and integration while advising stakeholders and participating in design reviews.