Leads the Very Small Business and Mid-Market sales organization, overseeing Account Executives and Account Managers in a remote environment. Drives new-logo and account-management revenue through scalable sales processes, high-velocity sales motions, territory design, funnel optimization, and KPI accountability. Coaches sales leaders and representatives, partners with Product on roadmap feedback, and collaborates with Customer Success to expand accounts.

Provides frontline support for AgencyBloc’s software products through phone, email, video, and live chat. Troubleshoots client issues, conducts brief training, answers product questions, promotes adoption, and collaborates with internal teams. The role requires insurance or software-support experience, strong communication and problem-solving abilities, proficiency with Google Suite and Microsoft Office, and the ability to manage multiple priorities while meeting customer satisfaction and efficiency goals.

Designs and delivers live and scaled client enablement, including training, webinars, education programs, and facilitated product-learning experiences. Owns curriculum quality, assesses client adoption and session effectiveness, updates programs as the product evolves, and provides feedback for content and Academy improvements. Collaborates with Professional Services, Client Success, and internal program managers while using AI tooling to personalize and scale enablement.