Top Tech Jobs & Startup Jobs in NYC, NY

Lead end-to-end customer implementations of an AI agent platform: discover workflows, design solutions, create detailed project plans, coordinate engineering and stakeholders, execute go-lives, and drive early adoption and handoff while troubleshooting and communicating trade-offs.

Lead and own platform architecture and standards across backend services and infrastructure. Ensure reliability, scalability, observability, and developer experience. Drive cross-team initiatives (multi-tenancy, permissions, async workflows), perform high-impact system redesigns, mentor senior engineers, ship architectural improvements, and align technical strategy with product and leadership.

Lead strategic relationships with Arya's largest enterprise customers to design, implement, and scale AI-driven digital agents. Create AI success roadmaps, measure ROI, run executive business reviews, guide deployments, translate customer needs to Product/Engineering, and drive adoption, expansion, and enterprise-level change management.

Lead customer success and AI adoption for SMB healthcare customers: manage onboarding, implementations, and adoption; map operational problems to AI workflows; coordinate with Deployment, Product, and Engineering; track health and ROI; build playbooks and drive retention, expansion, and operational outcomes.