Troubleshoot and resolve hardware, software, networking, infrastructure, and system integration issues across deployed cloud and edge environments. Configure and maintain servers, virtual machines, operating systems, storage, routers, switches, firewalls, VPNs, and WAN connectivity. Monitor performance, support incident response, validate hardware and software, develop diagnostic automation, and document resolutions while partnering with Engineering, QA, Product, and field teams.

Own revenue operations across Sales, Marketing, and Customer Success. Responsibilities include forecasting, pipeline and funnel analysis, GTM technology management, dashboard and report development, deal desk operations, process documentation, and cross-functional alignment with Finance and Product. The role supports scalable growth through data-driven decision-making, operational improvements, and enablement workflows in a global SaaS startup.

Supports channel partners through technical enablement, training, certifications, solution design, architecture discussions, demonstrations, and pre-sales engagements. Builds relationships with partner engineers and technical decision-makers, develops scalable enablement content, coaches customer-facing presentations, gathers market feedback, and collaborates with Sales, Product, Marketing, Customer Success, and Solutions Engineering. The remote U.S. role requires approximately 40% travel across North America.