Top Tech Jobs & Startup Jobs in NYC, NY

Own and build Serval’s post-sale customer experience, including Slack community programming, customer events, annual conference experiences, gifting, implementation improvements, customer advisory boards, advocacy, references, and customer feedback programs. Develop metrics to measure engagement, sentiment, retention, expansion, and pipeline impact. Partner closely with Marketing, Sales, Customer Success, Deployment, Product, Support, and Brand while managing vendors, budgets, and lightweight automation.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through close and expansion. Build relationships with IT, Security, and Operations executives; manage complex buying committees; deliver AI automation demos and ROI cases; develop account plans and enterprise sales playbooks; and collaborate with founders, product, and engineering. Represent the company at industry events and executive briefings, with travel typically once per quarter.

Coordinate end-to-end interview scheduling, deliver timely candidate communications, maintain ATS data, support recruiting ops and reporting, optimize processes, and build recruiting infrastructure to scale hiring.

Lead technical pre-sales for enterprise AI automation customers, including discovery, architecture, demos, proof-of-value pilots, security reviews, and executive briefings. Design integrations with identity, ITSM, MDM, HRIS, cloud, and SaaS systems. Build the foundational solutions engineering toolkit, develop reference architectures and evaluation frameworks, address technical objections, and partner with product and engineering to close feature gaps.

Leads and builds Serval’s Solutions Engineering function from the ground up. Owns strategy, hiring, technical sales, enterprise evaluations, demos, security conversations, enablement, metrics, pilot conversion, and deployment handoffs. Acts as a player-coach for strategic deals while developing repeatable processes, coaching technical sellers, partnering with founders and Product, and translating customer objections into roadmap priorities.

Lead technical pre-sales for an AI automation platform, partnering with account executives on discovery, architecture, demos, technical evaluations, security reviews, and executive briefings. Design integrations, scope pilot use cases, prove customer value, and hand off deployments. Build the foundational solutions architecture toolkit, including demos, reference architectures, evaluation frameworks, FAQs, and competitive positioning, while relaying customer requirements and product gaps to engineering.

Own the full B2B SaaS sales cycle for mid-market IT and Security accounts, from outbound prospecting through close. Build pipeline, manage complex multi-stakeholder deals, deliver technical demos, forecast accurately, and collaborate with product, marketing, engineering, and founders to refine go-to-market strategy and messaging. The role is based five days per week at the San Francisco headquarters with quarterly travel.

Build and maintain internal automations and AI agents to resolve high-volume IT/service requests. Automate onboarding/offboarding, access provisioning, ticket triage, and knowledge bases; measure impact. Lead identity and access infrastructure (SSO, RBAC, SAML/SCIM), govern SaaS and devices, support security/compliance, and continuously improve workflows across teams.

Own the full enterprise B2B SaaS sales cycle, from prospecting and stakeholder mapping through closing and expansion. Build relationships with senior IT, Security, and Operations leaders; manage complex buying committees; deliver demos and ROI-based business cases; and develop strategic account plans. Partner with founders, product, and engineering on roadmap priorities, enterprise delivery, pricing, and repeatable sales playbooks. Represent Serval at events and customer briefings with quarterly travel.

Own the full sales cycle for major enterprise accounts, from prospecting through expansion. Build executive relationships across IT, Security, and Operations; coordinate complex buying committees; deliver AI automation demos and ROI cases; and partner with founders, product, and engineering on roadmap and delivery. Develop repeatable enterprise sales playbooks, pricing, and expansion strategies while representing Serval at customer events and executive briefings.