The Head of Customer Support will lead the global support operations, define strategy, implement tools, and ensure player satisfaction in games.

Manage a portfolio of high-value real-money gaming players, building relationships and delivering personalized communications, rewards, and experiences. Drive retention, reactivation, engagement, and player lifetime value through data-informed initiatives. Resolve VIP requests and escalations professionally, collaborate with Product and Marketing, provide player insights, and ensure responsible gaming and regulatory compliance. The role is fully remote, primarily aligned with US time zones, with occasional weekend availability required.