Serve as primary client contact to drive successful SaaS implementations and adoption for community-based organizations. Oversee configuration, deliver training, monitor usage and satisfaction, troubleshoot issues, and collaborate with Sales and Product to optimize outcomes and retention. Proactively identify risks and opportunities to improve client outcomes.

Part-time grant and proposal writer responsible for identifying federal funding opportunities, analyzing NOFOs/RFPs, and producing compliant, persuasive grant narratives and budgets. Manage proposal lifecycle including registrations (SAM.gov, UEI), stakeholder coordination, submission through federal portals, and post-award reporting and audit readiness. Focus on Medicare/Medicaid, CHW programs, rural health, value-based care, and healthcare partnerships.