Serve as a strategic partner to higher education customers by leading onboarding, driving platform adoption, monitoring customer health, analyzing engagement data, and delivering actionable recommendations. Conduct quarterly business reviews, support retention and expansion opportunities, document interactions in HubSpot, and collaborate with Account Management, Product, Support, Marketing, and Content teams to improve customer outcomes and product value.

Own the full sales cycle for Mongoose’s higher education SaaS platform, from prospecting and pipeline development through consultative demos, negotiation, and closing. Build trusted relationships with higher education decision-makers, maintain accurate opportunities in HubSpot, collaborate with SDRs, Marketing, Product, Revenue, and Client Success, and use performance data to improve forecasting and exceed sales goals.

Own B2B SaaS client renewals, upsells, and cross-sells while building strategic account plans and expansion pipelines. Develop strong client relationships, conduct quarterly reviews, monitor account health, maintain CRM accuracy, and collaborate with Customer Success, Marketing, Product, and Leadership. Represent Mongoose at industry events and support onsite client visits. Success is measured by retention, renewal quota attainment, expansion revenue, adoption, and account growth.