Build and lead a scalable technical customer support program for healthcare SaaS deployments across commercial and VA environments. Responsibilities include implementing ticketing, knowledge base, SLA, analytics, and quality systems; managing and coaching support specialists; overseeing technical troubleshooting and engineering escalations; coordinating outage response; analyzing support trends; and partnering with implementation, clinical, engineering, and leadership teams.

This position invites individuals to join a talent community, expressing their interests and skills for future roles. It focuses on connecting with potential candidates for future opportunities aligning with the company's mission.