SuiteOp invites candidates to propose a role focused on redesigning complex hospitality operations. The successful candidate will identify operational inefficiencies, determine what they would own and fix, and outline a practical first 90-day plan. The company values systems thinking, ambition, and leveraging technology and AI to build a semi-autonomous operating platform for hospitality businesses.

Own end-to-end customer onboarding from contract through go-live, leading kickoff, configuration, training, and launch activities. Manage onboarding plans, timelines, health signals, and blockers across multiple customers. Build product expertise, documentation, guides, videos, and repeatable playbooks while using AI tools to improve efficiency. Gather structured customer feedback for Engineering and partner with the CS Lead to scale onboarding processes and reduce time-to-value.