Lead a client experience team, utilizing AI and technology to enhance service quality while maintaining personal interaction. Manage metrics, coach talent, and optimize support operations.

Manage supplier onboarding from engagement to activation, serve as primary supplier contact, ensure content quality and technical integration, track KPIs, troubleshoot onboarding issues, and recommend process improvements.

Manage supplier product, pricing, and content across systems; support new product launches and removals; investigate and resolve pricing and operational issues; maintain supplier relationships and CRM records; support compliance, reconciliation, and reporting; use AI to optimize repetitive tasks.