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Own and administer Legora’s post-sales systems, including Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola. Design automations and data connectivity, maintain system reliability and data integrity, resolve tool issues, partner with IT, Data, Product, and AI Enablement, and train post-sales teams. The role leads tool rollouts, migrations, documentation, workflow design, and responsible AI adoption as an individual contributor.

Own end-to-end client journey for a portfolio of mid-market accounts: drive adoption, retention, expansion, and renewals. Build tailored success plans, monitor health metrics, advise clients, automate workflows with AI, mentor associates, and feed product feedback into engagement playbooks.

The Legal Engineer will act as a liaison between clients and technology, enhancing their use of the Legora platform, providing demos, and driving client adoption across services.