Provides commercial real estate loan servicing support through borrower communications, delinquency resolution, document collection, covenant and property surveillance, payment research, account maintenance, and issue escalation. Handles high-volume phone queue activity, reviews loan documents and servicing records, tracks taxes and insurance documentation, processes routine transactions, and coordinates with internal teams while following investor guidelines and company procedures.

Leads financial planning, reporting, budgeting, forecasting, modeling, and analytics for the Mortgage Originations business. Partners with senior leaders, Data Science & Analytics, Capital Markets, Corporate Development, and the CFO to support strategy, transactions, shareholder relations, and financial systems enhancements. Oversees a finance data warehouse launch, develops reporting metrics, manages policies, drives automation, and leads and develops the finance team.

Oversee commercial real estate loan servicing teams, including asset and portfolio managers. Manage escalated investor and borrower issues, contract compliance, reporting accuracy, servicing systems, team staffing, training, performance, audits, and investor presentations. Partner with internal business units on system enhancements, reports, policies, and servicing requirements while ensuring adherence to investor guidelines and company procedures.