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Lead training and onboarding processes for federal clients, managing change management and user adoption strategies within Salesforce environments.

Lead pre-sales and delivery for a portfolio of Salesforce accounts, ensuring delivery excellence, financial performance, risk mitigation, client satisfaction, and account growth. Partner across Sales, Delivery, Finance, and Architecture to drive renewals, expansions, and strategic alignment.

Design and lead Federal Salesforce Service Cloud and Experience Cloud solutions, produce compliant architecture and design documents, liaise with Federal stakeholders, mentor teams, mitigate technical risks, and support Federal bids while ensuring security and Government Cloud Plus best practices.