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The Head of Education & Community at Siena is responsible for developing product education, onboarding programs, community events, and market education resources. This role involves creating curricula, conducting workshops, and supporting sales with training and demos while leveraging AI for teaching efficiency.

Own commercial relationships for a portfolio of Growth and Strategic consumer-brand accounts: drive renewals, expansion, executive relationships, and net dollar retention. Build account plans, map stakeholders, run QBRs and in-person workshops, quantify ROI with data, collaborate with deployment strategists, and translate customer problems into execution plans while applying deep product and AI knowledge.

Own and grow a portfolio of $100K+ ARR strategic accounts, drive retention and multi-team expansion, run executive-level commercial conversations, influence product roadmap, win back at-risk accounts, and build the playbook for strategic account operations.

Own technical pre-sales end-to-end: run demos on real data, scope and build integrations, lead multi-week POCs, write SOWs, hand off to deployment, and drive product feedback across Sales, Product, and Engineering.