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Leads Helm’s client support function for payer and TPA relationships, including SLA ownership, issue triage, escalation, client communications, onboarding, and support-team development. Partners with Client Delivery, Product, Data, and Engineering to resolve issues, improve employer-group implementations, and translate client feedback into product priorities. Builds scalable support processes and relationships with client operations and IT leaders in a healthcare technology environment.

Build and maintain CI/CD pipelines, cloud infrastructure, Terraform automation, database systems, monitoring, and observability on Google Cloud. Support reliability, security, compliance, incident response, and shared on-call operations while applying backend engineering expertise to production services. The role manages PostgreSQL, Redis, BigQuery, Bigtable, and Firestore environments and contributes to disaster recovery and operational tooling.

Technical lead for public-facing gRPC APIs and SDKs powering provider search, ranking, and dynamic copay lookups. Own API design, versioning, ranking/steerage logic, and reliability at scale. Write and review code and designs, mentor engineers, drive technical direction, partner with product and partner engineering, and support production operations and scaling decisions.

As a Senior Backend Engineer, you'll develop and maintain the Dynamic Copay Engine's services, design pricing logic, and manage data integrations, focusing on backend systems for health insurance functionality.

Serve as a strategic operator and force multiplier for the CEO and leadership team. Drive cross-functional initiatives, prepare Board and investor materials, enable AI adoption and build workflows, support finance and revenue analytics, coordinate leadership rhythms and company offsites, and translate executive priorities into measurable plans and follow-through.

Own and build backend services for benefit estimate (270/271), claims adjudication integrations, and claims processing pipelines. Ensure accuracy, reliability, and throughput across PostgreSQL, Redis, and BigQuery, design APIs, participate in architecture and incident response, and contribute to on-call rotation.

Lead roadmap and execution for the Configuration Engine and Admin Dashboard, enabling non-technical users to self-configure plans safely. Define contracts with pricing/adjudication systems, write specs and acceptance suites, run discovery with stakeholders, improve auditability/permissions, and measure configuration accuracy and self-serve adoption.