Coordinates day-to-day Technology Services operations, including vendor invoices, payment follow-up, contract renewals, helpdesk ticket triage and reporting, IT staffing, meeting coordination, event support, and project task tracking. The role maintains organized workflows, escalates stalled requests, monitors ticket trends, and uses Claude to support operational tasks.

Owns technical production, publishing, quality assurance, accessibility, SEO, analytics, and ongoing health of the Whitney Museum’s website and related digital platforms. Manages calendar, ticketing, visitor information, digital signage, CMS workflows, documentation, training, project boards, vendor coordination, and developer requirements. Maintains metadata, structured data, redirects, indexing, dashboards, and site performance while ensuring accurate, accessible, user-centered digital experiences.

The Engineer oversees building controls maintenance, HVAC troubleshooting, and MEP coordination while ensuring conservation and aesthetic standards are met across all Whitney locations.