Provide responsive, multi-channel technical support for K-12 customers using Gaggle products. Troubleshoot issues via phone, email, and chat; review system setup; educate and implement services; document interactions and escalate when needed.

Own customer marketing programs that drive renewals, expansions, and advocacy. Lead renewal/expansion campaigns, case studies, NPS and VoC programs, customer content, events, and community to grow retention and expansion revenue.