Manages a remote auto damage appraisal and estimating team, overseeing workload, production, accuracy, cycle times, escalations, and performance metrics. Provides coaching, training, mentorship, feedback, and development opportunities while maintaining team accountability and communication. Analyzes operational data to improve processes and department performance, supports innovation, and reports progress and challenges across the organization. Requires extensive auto physical damage, insurance, vehicle repair, estimating platform, and team leadership experience.

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