Leads regional customer experience performance across vehicle rental locations. Monitors NPS, reviews, complaints, and service recovery; identifies performance gaps; partners with field leaders on improvement plans; drives adoption of CX initiatives, technology, training, and standards; conducts location reviews; and coaches frontline and district leaders to improve service outcomes and accountability.

Coach and mentor counter sales staff to increase revenue; analyze sales performance and identify revenue opportunities; develop and deliver local sales training and materials; partner with operations leadership; monitor agent effectiveness and coordinate communications for sales initiatives.

The HR Business Partner drives HR strategy, supports talent management, and ensures compliance in HR practices for field operations.