Serve as primary SME and administrator for a custom web-based operational application and related business platforms. Manage users, training, documentation, vendor tickets, UAT, device provisioning, and integrations across Finance, Operations, and IT, providing proactive and after-hours support during snow season.

The Human Resource Generalist manages full-cycle recruiting, onboarding, employee relations, HR compliance, and supports departmental managers with HR-related inquiries and training programs.

Lead multi-site snow removal and base operations teams, develop operational objectives, policies, training and budgets, ensure safety and readiness, analyze performance metrics, manage vendors/customers, and travel frequently to support operations.