Supports the Training Center’s technology operations by managing websites and digital platforms, coordinating communications, maintaining data quality, developing reports and dashboards, providing on-site technology support, administering applications and user access, coordinating technology projects, improving processes through automation, and creating documentation and training materials. The role partners with IT, staff, instructors, leadership, vendors, and technology providers to improve operational efficiency, communication, service delivery, and educational outcomes.

Administers dependent eligibility and beneficiary enrollment for a welfare fund. Reviews documentation, maintains participant records, processes status changes, supports QMCSO administration, assists with audits and retroactive terminations, prepares member communications, and protects confidential information. The role requires accurate data entry, sound judgment, strong communication, organization, and effective use of benefits administration systems.