Work with the Manager, Business Architecture to gather and document requirements, support UAT and testing, liaise with stakeholders and clients, maintain documentation (Atlassian), reconcile client reports, and identify process improvements to support innovation delivery within Depositary, CSD, & Issuer Services.

Test and validate web and Windows applications to ensure they meet business requirements. Develop and execute manual test cases and plans, report and track defects in Jira/Confluence, collaborate with development and business teams, and support security and compliance policies.

Manage tax reclamation processes including collecting and validating client forms, filing reclaims with authorities, monitoring claim status, processing payments, liaising with banks/brokers and custodians, updating country-specific procedures, publishing market notices, and coordinating cross-departmentally to ensure client service.