Serves as the first point of contact for clients, vendors, and visitors. Responsibilities include answering and routing calls, greeting visitors, updating firm systems, completing administrative and clerical tasks, providing front desk coverage, maintaining reception areas, resolving inquiries on the first call, and staying current on firm procedures. The role requires fluent English and Spanish communication, strong customer service skills, organization, basic computer ability, and onsite work five days per week in New York City.

Serves as the first point of contact for clients, vendors, and visitors by answering calls, greeting guests, providing front desk coverage, documenting information, and completing general administrative tasks. Maintains organized reception areas, follows first-call resolution standards, and stays current on firm procedures. The role requires strong communication, customer service, organization, basic computer and data-entry skills, reliability, and full-time onsite availability in New York City.

Manage pre-litigation and litigation personal injury matters from intake through resolution. Lead case strategy, draft demands, negotiate settlements, supervise 6–10 case managers, prepare clients for recorded statements, EUOs and 50-h hearings, and ensure KPI and quality control compliance.