Provide client account management and lab transport duties: intake, sorting, packing, customs paperwork, shipping coordination, and routine problem resolution. Use GIA systems and MS Office, follow SOPs, communicate with clients and departments, and perform vault/transport processes to ensure timely, accurate service.

Manage client accounts and workflow to complete gemological services, resolve routine client issues, coordinate with departments to ensure satisfaction, handle intake windows, and apply GIA procedures and diamond grading knowledge.