Coordinates agency projects from setup through delivery by maintaining schedules, milestones, assignments, documentation, and workflow data. Monitors timing, resources, capacity, and project risks; facilitates status meetings; communicates updates and priority changes; supports resource forecasting and process improvements. Collaborates with account, creative, digital, research, and project teams to keep work on schedule and aligned with agency needs.

Serves as the primary client liaison, managing relationships, communications, project workflows, timelines, budgets, documentation, billing support, and delivery across agency teams. The role coordinates creative, research, digital, and production stakeholders, ensures projects meet client objectives, identifies risks and growth opportunities, supports proposals and scope development, and contributes to client satisfaction and business development.