Designs, configures, and implements Remedy ITSM and associated modules, coordinates ITSM business processes, develops Crystal Reports BI, drives project goals, customer satisfaction, profitability, and travels to client sites.

Design, implement, and maintain Atlassian/ALM toolchains and CI/CD build/deployment environments. Administer systems (Linux/Windows), version control (Git), DevOps practices, and support database deployment/tuning. Collaborate on Agile teams and automate deployments using CI/CD tools.