Owns end-to-end onboarding and implementation for domestic and international freight forwarding customers. Coordinates Sales, Operations, IT, Finance, customers, and external partners; translates requirements into implementation plans; manages timelines, risks, compliance, systems, integrations, and go-live readiness; and supports post-launch performance improvement. The role requires freight forwarding knowledge, project management skills, customer-facing communication, analytical ability, and familiarity with TMS, EDI/API integrations, customs, and international operations.