Leads day-to-day IT support and operations for a distributed team, serving as the primary escalation point. Owns onboarding and offboarding, IAM, access reviews, endpoint management through Intune, Microsoft 365 and Google Workspace administration, device logistics, automation, documentation, and HIPAA-related security compliance. Supports Windows and macOS users, resolves tickets within SLAs, maintains audit-ready records, and partners with the CISO on access and security matters.

Leads analytics, data architecture, outcomes measurement, health economics and outcomes research, ROI modeling, governance, and client reporting. Manages a multidisciplinary data team and partners with Engineering, Product, executives, and payer stakeholders to translate clinical and financial evidence into actionable decisions. Oversees accurate, repeatable analyses and communicates findings through dashboards, white papers, presentations, and impact briefs.