Manages hotel human resources operations across employee relations, recruitment, onboarding, training, performance management, compliance, workers’ compensation, payroll support, records administration, audits, and benefits-related processes. Provides coaching and guidance to leaders and team members, supports engagement and recognition programs, coordinates hiring and background checks, maintains personnel records, and ensures compliance with employment laws and company policies.

Leads hotel sales and events activities by achieving group booking, occupancy, ADR, revenue, and market-share goals. Oversees sales administration and event execution, develops client and industry relationships, conducts site inspections, secures new business, and represents the hotel at sales calls, trade shows, and community functions. The role also supports guest satisfaction, profitability, expense control, and coordination with revenue and pricing teams.