Provides Tier 1 IT support for hardware, software, networks, IP phones, mobile devices, peripherals, and specialized equipment. Handles helpdesk inquiries, equipment setup, repairs, inventory, system monitoring, user training, troubleshooting, and vendor escalation. Supports after-hours helpdesk coverage and recommends technology improvements. The role is fully in-office in New York and requires strong customer service, organization, communication, and technical troubleshooting skills.