Provide first-line technical support for NeoXam SaaS products during US business hours, triage and resolve incidents, manage AWS cloud resources and monitoring, troubleshoot Java and database performance, perform deployments/patches, support cloud onboarding and migrations, and collaborate with R&D and global teams to maintain SLAs and operational reliability.

Drive new business across North America by prospecting financial institutions, managing full enterprise sales cycles, coordinating demos and RFP responses, maintaining Salesforce pipeline, and expanding accounts through trusted relationships and cross-sell efforts.