Top Tech Jobs & Startup Jobs in NYC, NY

Support CRM-driven client acquisition, retention, and boutique performance across the Americas. Maintain data integrity, build dashboards and segments, analyze campaign and clienteling metrics, enable boutiques on CRM tools, and support high-touch client events and initiatives.

Maintain and cleanse the client database, ensure data governance and quality, build and support client-facing reports and KPIs, extract client lists for activations, and generate insights to inform client acquisition, loyalty, and retention strategies while partnering with cross-functional teams.

Drive boutique sales by meeting individual and store targets, manage full sales process, deliver exceptional luxury client service, maintain CRM and client data, participate in events and networking, handle objections, and support brand guidelines and communications.

Provide L2 operational support, testing, training, and documentation for HR systems (Workday, SAP, Varicent, Cornerstone). Troubleshoot tickets, manage user access, support integrations, participate in projects, and communicate system changes to HR stakeholders across the Americas.

Lead regional strategic sourcing for Richemont Americas: develop and execute category strategies, drive cost savings and supplier performance, implement responsible sourcing and compliance, mentor sourcing teams, partner with Finance and Global Procurement, and deploy AI-assisted sourcing tools to optimize spend and procurement processes.

Lead Cartier North America's compliance roadmap, oversee internal controls and fraud prevention, drive compliance transformation projects, embed analytics and automation, manage ICS and policy governance, deliver training, and provide financial and analytical support for sustainability (CO2 measurement and reporting). Act as executive-facing business partner escalating risks and progress to leadership.

Lead full-cycle recruitment for corporate, boutique, and early-career roles. Build talent pipelines, conduct sourcing and interviews, partner with HR and hiring managers, manage university and early-career programs, track hiring metrics, and represent the brand at events and with external partners.

Provide post-purchase customer support for warranty and paid repairs, manage escalated cases, communicate with service centres and cross-functional teams, resolve complaints empathetically, and drive customer retention by delivering high-quality aftercare and sharing feedback to improve processes.

Support development, execution, and analysis of retail and omnichannel client engagement strategies across North America. Own budget management, invoice reconciliation, vendor onboarding, and financial reporting. Pull and analyze performance data and ROI for events, product launches, and boutique openings. Manage boutique gifting, treatment allocations, and limited-edition watch allocation requests while collaborating cross-functionally and ensuring brand guideline adherence.

Lead regional implementation of L'Ecole's strategy: develop programs, partnerships, and local networks; manage budgets, P&L, compliance, and team governance; represent and promote L'Ecole and Van Cleef & Arpels across cultural institutions and media.