Top Tech Jobs & Startup Jobs in NYC, NY

Provide personalised luxury retail service to clients, develop and maintain client relationships, promote services including part-exchange, support boutique operations and team, lead watch appraisal for part-exchanges, and act as a brand ambassador to exceed client expectations.

Manages client satisfaction across the Americas for a luxury jewelry maison, overseeing satisfaction tools, escalation cases, reviews, reporting, trend analysis, and continuous-improvement initiatives. Partners with headquarters, retail, marketing communications, training, client services, and boutique teams to interpret client feedback, improve experiences, and strengthen client loyalty and retention. Builds a regional client satisfaction community and supports consistent practices across markets.

Leads technology strategy, digital transformation, business solution selection, and enterprise systems implementations for the Americas region. Oversees project roadmaps, vendor relationships, budgets, timelines, data migration, integrations, user adoption, training, risks, and benefits realization. Evaluates emerging technologies and builds analytics dashboards to identify improvement opportunities while coordinating cross-functional stakeholders and aligning initiatives with business goals.

Lead workforce management analysis and system support for retail boutiques: troubleshoot WFM systems, forecast demand, analyze staffing and adherence, produce reports, recommend schedule and headcount changes, and present data-driven insights to senior leadership.

Lead FP&A for Cartier, building budgets, forecasts, driver-based models, variance analysis, and KPIs. Partner with Commercial, Marketing, Supply Chain, and Construction to provide financial insight, support strategic decision-making, oversee monthly reporting, and mentor the FP&A team.

Lead FP&A for Van Cleef & Arpels Americas, driving budgeting, forecasting, CapEx and cash flow management. Produce monthly/quarterly reporting and variance analysis, upload data into Gemini/Anaplan, partner with accounting for close and audits, maintain investment management systems, and provide financial guidance to brand and regional teams.

Support CRM-driven client acquisition, retention, and boutique performance across the Americas. Maintain data integrity, build dashboards and segments, analyze campaign and clienteling metrics, enable boutiques on CRM tools, and support high-touch client events and initiatives.

Drive boutique sales by meeting individual and store targets, manage full sales process, deliver exceptional luxury client service, maintain CRM and client data, participate in events and networking, handle objections, and support brand guidelines and communications.

Provide L2 operational support, testing, training, and documentation for HR systems (Workday, SAP, Varicent, Cornerstone). Troubleshoot tickets, manage user access, support integrations, participate in projects, and communicate system changes to HR stakeholders across the Americas.

Lead Cartier North America's compliance roadmap, oversee internal controls and fraud prevention, drive compliance transformation projects, embed analytics and automation, manage ICS and policy governance, deliver training, and provide financial and analytical support for sustainability (CO2 measurement and reporting). Act as executive-facing business partner escalating risks and progress to leadership.