Lead and coach a global team of 10–15 Customer Success Managers, own escalations end-to-end, operationalize global CS strategy, keep day-to-day operations running smoothly, stay customer-facing, and implement automation and predictive workflows to scale proactive customer outcomes.

Manage a portfolio of enterprise (US) customers to drive engagement and value. Build executive and day-to-day stakeholder relationships, identify growth synergies, share customer insights cross-functionally, and collaborate with Product, Tech, and Design. Report to the Lead Customer Success Manager, US.

Lead and define pre-sales enablement and Sales Operations for a fast-growing AI SaaS company. Build sales content (decks, discovery frameworks, case studies), optimize the sales tech stack, implement AI-driven sales workflows, measure enablement impact, and manage a small cross-functional team while partnering with Sales leadership to improve seller productivity and pipeline rigor.