Manage and expedite time-sensitive "hot" orders across accounts (remakes, VIP, late orders). Support Director of Operations with day-to-day operational management, triage and route priorities, resolve blockers, escalate risks, maintain order status visibility and data integrity, and coordinate cross-functionally with account managers, order processing, and shipping. Requires hands-on, customer-focused approach and passion for jewelry.

Support sales team managing retail accounts: prepare product samples, pricing, and presentations; coordinate item setup and UPC creation; track weekly sales reports; manage samples shipping and organization; join meetings and follow up on action items to drive retail and e-commerce growth.