Leads group-wide software engineering strategy, architecture, standards, code quality, release governance, platform performance, risk mitigation, budgets, and team structure. Manages large insourced and outsourced engineering, quality, and technical teams while mentoring leaders and recruiting talent. Directs development of full-stack applications, event-driven microservices, AI/NLP systems, and front-end experiences. Partners with product, UX, support, and other business units to deliver scalable solutions and continuous improvement.