Own customer and internal operations, including implementation tracking, sales-to-deployment handoffs, support processes, operating cadences, metrics, reporting, and AI-enabled automation. Drive enterprise deployments, design scalable workflows, monitor customer health, improve issue resolution, and lead cross-functional operational initiatives. The role partners closely with founders and teams across sales, engineering, implementation, support, and customer success in an in-person New York City environment.

Lead technical direction and architecture for scalable AI voice systems, including realtime voice infrastructure, agent runtime, customer dashboards, and analytics pipelines. Design reliable, low-latency distributed systems, own projects from design through production, partner with product and founders, mentor engineers, and improve engineering practices. The role requires strong product judgment, autonomy, and experience scaling complex production systems.

Build and scale Opencall’s realtime voice platform, customer dashboard, agent runtime, and analytics pipeline. Design high-performance systems capable of supporting over 100 times current traffic, develop impactful product features, and contribute to architecture decisions. The role begins as an individual contributor and may grow into organizational leadership involving hiring, delegation, and mentorship. Strong product judgment, communication, and software engineering fundamentals are essential.