Own strategy and revenue for 5–7 strategic utility accounts, originating and closing complex enterprise software deals. Lead discovery, solution shaping, business-case development, procurement, negotiation, contracting, and expansion. Coordinate cross-functional pursuit teams, manage executive and technical stakeholders, maintain forecasts and pipeline discipline, and translate market feedback into product and go-to-market strategy. The role requires deep enterprise sales expertise, utility or regulated-industry familiarity, and the ability to sell technically complex AI and data platforms.

Own the product roadmap for utility customer transactions, including payments, billing interactions, service orders, and fulfillment workflows. Lead MVP definition, customer and CSR validation, requirements, data model collaboration, testing, and production delivery across web, mobile, and AI-assisted call center channels. Establish KPIs, manage dependencies, improve exception resolution, and partner with utility SMEs, engineering, design, and CX leaders in an early-stage environment.

Own the roadmap and delivery of Gigawatt’s digital self-service customer experience across web and mobile. Define and ship MVPs for billing, payments, service management, usage, outages, and proactive support. Partner with utility SMEs, call center leaders, design, engineering, and AI teams to create omni-channel experiences, establish technical requirements, measure KPIs, and improve adoption, containment, first-contact resolution, CSAT, and cost to serve.