Leads ambassador service operations across multiple Manhattan and Brooklyn programs. Oversees staffing, deployment, training, customer relationships, service quality, labor costs, reporting, equipment, payroll, compliance, and business development. The role requires hands-on leadership, stakeholder communication, operational improvement, weekend and multi-shift flexibility, regional travel with overnight stays, and physical work outdoors.

Supervise Ambassador Team operations, including recruitment, onboarding, training, staff deployment, problem solving, supply purchasing, inventory, reporting, budgeting, quality assurance, and field coaching. The role requires outdoor work in all weather, schedule flexibility, event support, customer-facing leadership, and continuous improvement of public-space services.