Supervise Quality Control Specialists, coordinate and audit customs-entry documentation, maintain accurate customer and product data, classify tariffs, and resolve missing-information requests. Liaise with U.S. Customs and Border Protection and operations teams, monitor workloads and KPIs, assign tasks, conduct meetings, support evaluations, and train staff. The role also handles escalated customer issues, supports process improvements, maintains regulatory knowledge, and fulfills occasional on-call and travel responsibilities.