Coordinates group travel bookings, vendor communications, invoices, records, deadlines, pricing, inventory, and policy compliance. Supports independent agencies and internal teams by managing inquiries, documentation, booking reviews, group opportunities, reconciliations, and process improvements. Requires strong organization, communication, analytical, customer-service, and recordkeeping skills in a remote environment.

Manages relationships with Independent Advisors and agency owners, serving as a primary support contact throughout affiliation, renewal, transition, and account lifecycle activities. Resolves complex issues, maintains records and contracts, coordinates cross-functional support, monitors retention risks, and recommends process improvements. The role also supports reporting, system changes, advisor communications, and operational initiatives while ensuring accurate and timely service.