Leads end-to-end ERP implementations for distributor and merchant businesses, including requirements workshops, solution design, configuration, data migration, API integrations, SQL reporting, testing, training, cutover, go-live support, and post-launch issue resolution. Collaborates with customers, developers, project managers, and IT stakeholders while advising on deployment, security, and best practices. The role also supports pre-sales demonstrations, documentation, project planning, billing, and customer relationship continuity.

Leads customer ERP implementation projects for North American lumber and building materials businesses. Uses deep LBM operational and legacy ERP expertise to guide discovery, solution design, configuration, validation, testing, and go-live readiness. Advises executives and operational teams, reduces implementation risk, identifies process and product gaps, influences product development, and enables consultants and project managers through reusable workflows, templates, and industry guidance.