Top Tech Jobs & Startup Jobs in NYC, NY

Manage complex customer escalations and provide high-touch support to VIP and enterprise customers. Communicate with customers and vendors, resolve issues, document interactions, analyze trends, monitor KPIs, and recommend process improvements. Support proactive customer engagement, follow escalation procedures, and help train junior representatives. Evening and weekend availability is required in this remote role.

Provide customer support through email and phone, resolve and escalate issues, monitor live transportation trips, coordinate responses to disruptions, communicate updates, document interactions in Sprinklr, educate customers on DOT rules, and collaborate with drivers and internal operations teams. The role requires flexible night and weekend availability, strong organization, calm problem-solving, and adherence to service-level agreements.

Lead design and production deployment of ML models focused on pricing, availability, forecasting, and optimization. Build data infrastructure, governance, testing/monitoring, and dashboards. Partner with executives and cross-functional teams, mentor others, and establish scalable data-science practices and experimentation frameworks.

Lead strategy and roadmap for CharterUP's pricing systems, partnering with engineering and data science to build pricing infrastructure, run experiments, define metrics, and translate strategy into product specifications to improve marketplace performance and operator/customer outcomes.