Top Tech Jobs & Startup Jobs in NYC, NY

Lead the design and implementation of generative AI and agentic software products and shared development frameworks. Build scalable, secure, reliable AI features, optimize prompts and agent orchestration, and guide LLM deployment and monitoring. Collaborate with product and UX teams, mentor engineers, establish AI-native development practices, and contribute to platform strategy and project delivery.

Build and ship AI agent features and shared agent frameworks. Design scalable, tested full-stack code; develop RESTful services; use AI-native tools and emerging LLM techniques; collaborate on technical designs; write automated tests; conduct code reviews; troubleshoot services; and contribute to framework documentation and onboarding.

Leads engineering teams responsible for Blackbaud’s enterprise Data and AI platform. Owns lakehouse architecture, ingestion, transformation, feature services, ML enablement, reliability, governance, security, cloud migration, and cost optimization. Establishes technical strategy, roadmaps, metrics, and operational standards while partnering with Product, Data Science, Analytics, Architecture, and Security. Hires, mentors, and develops platform engineers and influences data and AI engineering practices across the organization.

Leads enterprise knowledge and AI transformation across Customer Success, Support, Enablement, Product, Operations, and Technology. Develops knowledge architecture, taxonomy, governance, metadata, content standards, ownership, and lifecycle processes. Builds AI-ready knowledge foundations for retrieval, self-service, copilots, and agentic workflows. Evaluates and implements AI opportunities, improves content and response quality using performance data, drives Knowledge-Centered Service practices, and leads cross-functional adoption and change without direct authority.

Leads Blackbaud’s integrated brand content and thought leadership strategy, including research publications, customer stories, editorial channels, and content activation. Oversees the Blackbaud Institute, develops content governance and discoverability strategies, partners on AI-enabled content innovation, manages a content team and budget, and establishes performance metrics. Collaborates with marketing, product, digital, communications, customer success, data, and executive teams to strengthen brand authority and support business growth.

Provide proactive consulting to Raiser's Edge NXT customers, helping them adopt functionality, optimize business processes, navigate product releases, and maximize subscription value. Manage a customer portfolio from implementation through renewal, build stakeholder relationships, partner with Sales and Customer Success teams, support organizational change, and contribute expertise to expanding the Advisory+ offering.

Designs, builds, deploys, and supports production agentic and LLM-powered solutions and reusable AI platform services. Establishes secure integration patterns, guardrails, observability, evaluation, and operational practices for enterprise AI. Responsibilities include AI security, model and workflow optimization, automated testing, CI/CD, production support, enterprise integrations, standards development, emerging technology evaluation, stakeholder collaboration, and mentoring engineers.

Operate and maintain enterprise PKI and certificate management services, including Microsoft AD CS, certificate lifecycle platforms, HSM-backed services, and trusted certificate authorities. Troubleshoot issuance, renewal, revocation, trust-chain, NDES, and key-access issues; maintain PowerShell automation, documentation, backups, and recovery processes. Support audits, change management, incident response, certificate renewals, offline root CA ceremonies, and integrations across infrastructure, applications, networking, and cloud environments.

Lead and develop a team of Implementation Consultants and Project Managers to deliver Blackbaud Corporate Impact implementations. Drive project delivery, adoption, go-live outcomes, process improvements, and cross-functional collaboration while leveraging AI and automation to improve operational efficiency and customer success.

Serve as the primary technical contact for enterprise corporate clients using a disbursement service. Own support cases, escalations, client communications, payment and integration issue resolution, testing, sign-off, go-live, service reporting, and executive business review input. Translate transaction events and client reports for internal teams, build runbooks and incident-review processes, and follow banking and compliance procedures for regulated money movement.