Lead post-acquisition member lifecycle strategy and execution across onboarding, activation, engagement, cross-sell, and retention. Architect journeys, build and run automated email/push/SMS programs, define segmentation and measurement frameworks, synthesize analytics for optimization, and champion AI-driven marketing innovations while managing multi-client priorities and mentoring teams.

Monitor real-time card transaction activity across multiple platforms to identify and investigate suspicious behavior. Classify fraud types, manage disputes and chargebacks end-to-end per Visa/Mastercard rules, escalate appropriately, communicate with cardholders and stakeholders, reconcile GL items related to disputes, produce accurate case documentation, and contribute to fraud trend reporting and detection rule improvements.

The Fraud Analyst monitors transactions for suspicious activity, uses fraud detection tools, documents findings, communicates with clients, and supports the Risk & Compliance team.