Top Tech Jobs & Startup Jobs in NYC, NY

Own enterprise customer success by driving product adoption, retention, expansion, and measurable ROI. Build mutual success plans, conduct executive QBRs, analyze customer data, provide strategic sales-engagement guidance, and manage stakeholder relationships. Lead customer meetings, webinars, trainings, and difficult conversations while partnering with internal sales, finance, marketing, and leadership teams. The role also supports onboarding and mentoring newer customer success managers.

Lead global revenue enablement strategy, onboarding, everboarding, product education, sales methodology, and learning programs. Manage enablement leaders, align with Sales, Product, and Marketing executives, and improve ramp time, seller productivity, pipeline generation, and revenue outcomes through measurable, scalable programs and enablement technology.

Manage enterprise customers to drive product adoption, retention, and expansion. Build Mutual Success Plans, lead QBRs, analyze customer data to surface insights, provide strategic sales engagement guidance, run trainings/webinars, and manage executive relationships. Partner internally to resolve issues, demonstrate ROI, and ensure renewals and customer satisfaction.

Lead Salesforce administration and business systems strategy across Sales Cloud, Service Cloud, and connected go-to-market systems. Responsibilities include complex configuration, declarative development, security, maintenance, integrations, data flow management, process optimization, documentation, and configuration governance. The role also owns roadmaps for key business systems, prioritizes enhancements, partners with cross-functional stakeholders, and implements solutions that improve efficiency and reduce manual work.

Lead the Revenue Intelligence product for predictive sales forecasting: define strategy and roadmap, run discovery and experiments, translate requirements for engineering and design, launch features, and track KPIs to drive adoption and revenue outcomes.

The Principal Software Engineer will lead the design and build-out of an AI Context Layer, ensuring high-quality data for AI systems, while managing access control and developer interfaces, and leading cross-team projects.

Lead AI-driven product initiatives from ideation through launch and retention. Own roadmap for transcript intelligence and insights, engage customers, coordinate cross-functional teams, drive integrations with CRM and GTM, and influence company-wide strategy and technical trade-offs.

Own full-cycle commercial accounts including renewals, upsells, cross-sells and net-new revenue within an SMB territory. Build executive relationships, develop account plans, monitor account health to prevent churn, forecast accurately, and collaborate with Customer Success, Product, and Support to solve complex issues and drive expansion.

Own a portfolio of enterprise accounts driving renewals, expansions, and net-new revenue. Build C-level relationships, create strategic account plans, lead executive business reviews, manage retention and forecast accuracy, coordinate cross-functional teams, and surface customer feedback to influence product roadmap.

Serve as the primary enterprise Customer Success Manager to drive adoption, retention, and expansion. Build Mutual Success Plans, deliver QBRs, analyze customer data for insights, lead executive conversations and trainings, partner internally to remove blockers, and demonstrate measurable ROI while guiding customers on sales engagement best practices.