Enterprise SaaS Account Executive responsible for prospecting, qualifying, and closing new logo business into contact centers and back-office organizations. Build and maintain 5x-quota pipeline, manage bookings quota, coordinate complex enterprise sales cycles, engage executive stakeholders (VITO), leverage AI-enabled insights, and keep Salesforce and sales cadences updated. Travel up to 25% and collaborate with cross-functional teams to drive adoption of Intradiem's Dynamic Workforce Orchestration solution.

Lead enterprise data strategy and governance, build AI-ready data infrastructure and BI systems, own SharePoint platform, partner cross-functionally to ensure data quality, access, compliance, and user adoption.

Lead and define strategic direction for Technical Support, driving AI transformation, operational efficiency, SLA and CSAT targets. Build and develop a multi-level support organization, manage executive escalations, partner cross-functionally with Product, Engineering, Sales, and Customer Success, and measure performance with KPIs to scale support delivery.