Top Tech Jobs & Startup Jobs in NYC, NY

Provide advanced technical and payroll processing support, troubleshoot complex payroll/system issues, perform root cause analysis, ensure compliance with payroll laws, drive continuous improvement, analyze casework to identify trends, support onboarding and enterprise projects, and act as a payroll subject matter expert for internal and external stakeholders.

Provide advanced technical support for enterprise application platforms: monitor system health, triage and resolve incidents, perform root-cause analysis, coordinate with development/product teams for releases, leverage automation/AI to improve support, mentor teammates, and ensure customer satisfaction during high-priority incidents.

Provides end-to-end payroll processing for multiple managed customers, including case management, escalations, root cause analysis, client calls, Workday payroll configuration, tax and garnishment support, audits, year-end processing, W-2 adjustments, compliance, and service documentation. Maintains quality and production metrics while meeting deadlines and collaborating with customer and internal teams.

Manages relationships with federal, state, and local tax agencies on behalf of OSV. Responsibilities include handling escalations, negotiating judgments and penalties, ensuring payroll tax compliance, supporting regulatory changes, gathering documentation, coordinating issue resolution, and validating system updates. The role requires strong communication, negotiation, organization, data analysis, and knowledge of payroll tax regulations in outsourced environments.

The VP of Technology Operations oversees operational discipline, quality culture, incident management, and technology planning across engineering to ensure process continuity and performance.

Provide payroll administration and customer support for assigned Workday customers: manage casework within SLAs, troubleshoot audits and W-2 processes, lead quarterly customer touchpoints, recommend improvements, and maintain service documentation to meet quality and production targets.

The Tax Data Specialist maintains tax profile data, processes update requests from customers, manages cases, and ensures accurate data input into multiple systems.

Own relationships with an assigned portfolio of strategic and referral partners, drive co-sell pipeline and partner-influenced revenue, manage PRM entries, co-facilitate partner meetings, enable internal GTM stakeholders, collect partner materials, recommend program improvements, and represent OSV at partner events (~20% travel).

The Account Executive will engage with existing OSV customers to drive expansion and revenue growth, employing effective selling strategies and maintaining accurate sales data.

Provide COBRA administration support to clients and participants: process qualifying events, terminations, premium payments, correspondence, and resolve service issues. Participate in implementations and open enrollment, ensure regulatory compliance, and meet performance standards while delivering professional customer service.