Top Tech Jobs & Startup Jobs in NYC, NY

Lead end-to-end design for Coinbase's CX products (Help Center, Chatbot, Voicebot, in-app Concierge). Define AI-powered support UX, build reusable pattern libraries, drive MVPs and future-state concepts, partner with product/engineering/operations, translate Concierge revenue goals into experience, and generate insights from customers and agents to improve automation and satisfaction.

Design and deliver LLM-powered, agentic AI systems to automate customer support and compliance. Build scalable, secure backend infrastructure in Python and Go, integrate third-party models/APIs, implement grounding and guardrails, and measure performance. Lead end-to-end projects, mentor engineers, conduct code reviews, and participate in on-call and incident response to improve resolution times and reduce operational costs.

Lead engineering of an AI-native finance automation platform: design LLM-based agents and multi-agent orchestration, integrate with NetSuite/Workday/Anaplan, ensure SOX-compliant traceability and human-in-the-loop controls, and partner with FP&A/Treasury to translate spreadsheet workflows into production systems.

Own end-to-end frontend development for core crypto payment flows across web and mobile. Improve latency, availability, and SLOs; build user-facing features (contacts, real-time transaction status); identify and fix performance bottlenecks; partner with product/design/backend; mentor junior engineers to reduce customer friction at scale.

Build and maintain multi-cloud infrastructure standards, self-service tooling, and paved-road defaults across AWS and GCP. Partner with compute, security, and networking teams to embed guardrails, drive standardization, lead cross-team initiatives, and resolve systemic operational issues to ensure secure, scalable, and reliable platform infrastructure.

Develop and own communications strategy for high-stakes legislative and regulatory initiatives; translate complex legal and policy matters into clear narratives; lead earned media and rapid-response; manage digital communications across X and social platforms; drive advocacy to influence policymakers and public opinion; build Tier 1 journalist relationships and maintain Coinbase's brand authority.

Design, build, and maintain end-to-end data models and pipelines to support CX operations, compliance reporting, and customer insights. Create dashboards and metrics, enforce data quality and governance, automate recurring workflows, and partner with stakeholders and broader data teams to deliver self-serve analytics solutions.

Design, build, and maintain Salesforce applications and integrations to support institutional sales, billing, and compliance. Own end-to-end feature delivery, collaborate with product and business stakeholders, ensure engineering quality through reviews and documentation, mentor junior engineers, and support operations via on-call rotations and incident triage.

Design, build, and own backend services for prediction markets across market lifecycle: creation, trading, oracle resolution, settlement, and payouts. Build low-latency, high-throughput microservices and event-driven systems, drive reliability via SLOs and observability, lead incident response, set technical standards, and mentor engineers while partnering cross-functionally to deliver product and compliance-aligned roadmaps.

Build software at Coinbase while responsibly using and integrating generative AI copilots (e.g., LibreChat, Gemini, Glean). Continuously learn evolving tools, apply human-in-the-loop practices, and deliver business-ready outputs that improve efficiency, cost, and quality. Participate in quarterly in-person working sessions as part of a remote-first culture.