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The Senior Product Architect designs and builds internal tools, balancing hands-on implementation and architecture, to improve workflows and customer experience for internal teams at Contentful.

The role involves managing and leading the Threat Detection and Response team, focusing on incident response strategies, team development, and enhancing detection capabilities in security operations. The manager will be hands-on, conducting investigations, improving processes, and collaborating with security leadership to align on risk reduction initiatives.

Lead design and delivery of end-to-end personalization and experimentation programs using Contentful Personalization. Architect integrations, build proofs-of-concept, implement decisioning and audience strategies, ensure scalable delivery across rendering patterns (SSR/CSR/SSG/ISR and edge/CDN), and enable customers through technical discovery, workshops, documentation, and production support. Partner with Product and Engineering to close feedback loops and mentor delivery teams.

The Customer Success Manager will guide customers in utilizing Contentful for digital experiences, manage renewals, and drive customer growth while developing strategic relationships.